Free Tool Strategy

Map the full customer journey — awareness, evaluation, onboarding, adoption, expansion, renewal — with stage definitions, signals, and owner per stage. Use when

Skill template for Claude Code · analysis

What this skill does

Map the full customer journey — awareness, evaluation, onboarding, adoption, expansion, renewal — with stage definitions, signals, and owner per stage. Use when the user mentions customer journey, journey map, lifecycle map, stages of adoption, or wants to design the CS playbook.

When to use it

Include this template when generating a workspace where Free Tool Strategy fits the work you do. The Froject wires it into your ZIP automatically with the correct file path, frontmatter, and supporting context — you do not have to copy or rename anything.

How it ships

• Lands in .claude/skills/customer-journey-mapping/SKILL.md with proper frontmatter
• Loaded on demand by Claude when the trigger phrasing matches
• Compatible with terminal, Claude Desktop co-work, and (for context-only items) desktop chat

Related skills

• Data Analyst — Analyze data, find patterns, and generate insights
• Competitor Researcher — Research and analyze competitors systematically
• Market Researcher — Research markets, trends, and industry dynamics
• User Researcher — Design and analyze user research studies
• Business Case Builder — Build investment cases with financial modeling and ROI analysis
• Sales Intel Researcher — Research target accounts and prospects for sales outreach

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